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Frequently Asked Questions

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Can Deputies open my car if I lock my keys inside?

Answer:

Due to the potential for damages to vehicles, the Sheriff's Office will not open locked vehicles. A locksmith is your best alternative.

However, if a child has locked themselves in a vehicle, and this is a true emergency due to the severe heat or other safety concerns.

The Sheriff's Office and/or Fire Department will respond and open the vehicle any way possible, even by breaking out the window if necessary.

Can I get a copy of my booking intake sheet?

Yes, there is a $2.00 charge for each booking intake sheet.

Can I report drunk drivers to 911 on my cell phone?

Answer:

Yes. Calls to 911 on a cell phone are free, but unlike regular phones we can't tell where you are calling from.

Be prepared to give your location, direction of travel and a description of both cars. Your safety is of utmost importance to us. Do not pursue the drunk driver or in any way place yourself in danger.

Can the FCSO serve legal papers for me?

Yes, contact our Civil Service Department at 501-450-4914 ext 236 for additional information and fees associated with this service.

Can you have your mugshot removed from the internet websites?

Yes. The ONLY way to have a mugshot removed after being arrested, is to bring a court order signed by a Judge to the Sheriff's Department to have it removed.

Does the Sheriff's Office do background checks for individuals?

No, we only provide background checks for other agencies. You may contact the Arkansas State Police at 501-618-8500 regarding individual background checks.

How can I evict someone from my property?

Eviction is a legal process that often times requires a court order.

For more information, contact our Civil Process Section at 501-450-4914 ext 265

www.arlegalservices.org

How do I send mail to someone in the Detention Centers

Effective April 1, 2020, other than legal mail and media requests, the Faulkner County Detention Center will no longer accept detainee mail into our facility. 

This change was made to reduce the introduction of contraband into our facility through the mail system, which makes the detention environment safer for our staff and detainees. For more information, see the attached poster.

The new address to send detainee mail is:

Jail ATM.com - Faulkner County Jail

Inmate ID#, Inmate Full Name

500 Amity Rd, Ste 5B PMB 53

Conway, AR 72032

Mail Scanning Poster-Faulkner.jpg

How do I find out about getting a concealed weapon permit?

The Sheriff's Office does not issue concealed handgun permits.

You may contact the Arkansas State Police at https://www.ark.org/asplicense/chcl_application/chcl.aspx for more information.

How do I get a copy of a police report?

Answer:

The Front Office is open from 8:00 am until 4:30pm, Monday through Friday.

There is a $2.00 fee per Incident report and $10.00 fee per Accident report.

For more information contact the Front Office at 501-450-4914 ext 234

How do I make a police report?

Answer:

If it is an emergency, dial 911. For non-emergencies, call (501) 328-5906. The dispatcher who takes your call will ask questions about the activity to determine it's nature and ask for descriptions of the people involved.

A deputy may take the incident report over the phone or will come to your address.

How do I put money on commissary?

 

Access Corrections Secure Deposits is the fastest, most convenient way to deposit funds into your loved one's account! Send money with your Visa or MasterCard using one of the following options:

  1. Smart Device: Download our Android or iOS app: Access Corrections
  2. Online: accesscorrections.com. The app and online options offer the lowest handling charge!
  3. Toll-free Telephone: 866-345-1884. Call 24/7 to speak with a bilingual representative.
  4. Lobby Kiosk: Easy to use and accepts cash 

 **Note: If the wrong inmate name is selected, our staff may not be able to get the money applied to the correct account**

 

How do I report suspicious activity in my neighborhood?

 

The Sheriff's Office depends on citizens calling to report crimes or suspicious activity.

If it is an emergency, dial 911. For non-emergencies, please call (501) 328-5906. The dispatcher who takes your call will ask questions about the activity to determine it's nature and ask for descriptions of the people involved. You will be asked if a deputy may contact you.

How do I set up a video visitation?

Faulkner County Detention Center now offers Video Visitation for detainees in both Unit I and Unit II.

You can easily set up a Video Visitation account by going to deposits.jailatm.com

 

How to Make Deposits to Inmate's Account for Phone Calls?

Correct Solutions Group:

Faulkner County Sheriff's Office

Facility ID Number is 24096

You Must : Register Before You Can Deposit

  • PrePaid Calling (Your Phone Number)
  • Inmate Debit  (Inmate can call anyone)

*Prepaid and Inmate Debit are available immediately after deposit

You can also make deposits by using any of these methods:

  • Kiosk: Located in the Jail Lobbies
  • Online: www.csgpay.com
  • Mobile Apps:

Iphone-(IOS) Available on Apple Stone

Android-Available on Google Play Store

*Go to the applicable store for the device you have ans search on Correct Solutions

  • Telephone: 1-877-618-3516
I need to get fingerprinted. How do I do it?

Answer:

You can get fingerprinted at the following location Faulkner County Sheriff's Office Detention Center Unit 2 (500 South German Lane Conway, AR) on Tuesdays and Saturdays between 8:00 AM and 4:00 PM.

You must bring a photo identification card and a fingerprint card provided by the company or agency making the request for you to be fingerprinted.

The fee for this service is $5.00 per fingerprint card payable in cash or with a money order.

I think there may be a warrant out for my arrest. What should I do?

You should contact your local law enforcement agency and ask to be contacted by law enforcement personnel.

Laura's Card? What are your rights and responsibilities as a victim?

 

Laura’s Card

 

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 Rights and Responsibilities of

Victims of

Crimes

 

  Sheriff Andy Shock

 

 

 

 

 YOUR RIGHTS

 

For a complete list of Victim’s Rights visit:

https://www.acic.org/victims-information#victimsrights

 

If you do not have access to the internet, a copy may be requested through your local law enforcement agency or prosecutor’s office.

 

You MUST request these rights:

 

 1) You have a right to Privacy while in all medical facilities and while seeking medical attention.

 

2) You have a right to petition the court for an Order of Protection. http://www.arlegalservices.org/node/209/domestic-violence

 

3) You have a right to request the court keep your physical address and personal telephone number confidential.

 

4) You have a right to your own attorney during all court proceedings.

 

5) You have a right to notice of all court proceedings.

 

6) You have a right to contact the Prosecutor’s Victim’s Witness Coordinator.

 

7) You have a right to be present at all hearings where the defendant is present.

 

8) You have a right to responsible protection before, during, and after all court proceedings.

 

9) If available, you have the right to be provided a separate waiting area before, during and after all court proceedings.

 

10) In criminal proceedings, you have a right to request restitution be sought through the prosecutor’s office.

 

11) You have a right to provide a Victim Impact Statement at the sentencing hearing (acic.org)

 

12) You have the right to be notified on the status of the alleged or convicted offender (vinelink.com).

 

13) You have a right to be provided with an interpreter during all court proceedings.

 

14) If the victim is a minor, incapacitated or deceased, a member of the victim’s family may exercise these rights.

 

 

Through exercising these rights, you may find healing.

 

You are not alone.  If you are being abused, help is near.

You are not alone.  If you are being abused, help is near.

 

As a Victim, you may experience the following:

  1. Shock, disbelief, numbness
  2. Change of appetite
  3. Change in sleep patterns
  4. Guilt, shame and/or self blame
  5. Anxiety / Depression
  6. Reliving traumatic event (unwanted memories of event)
  7. Anger
  8. Difficulty concentrating
  9. Fatigue

 

Plan for Safety

  1. Develop a code that will alert a neighbor/friend to call the police
  2. Have a bag packed with a change of clothes, important papers, spare keys, cell phone and cash
  3. In an emergency, call 911

 

Your Responsibilities

  1. Visiting ACIC for a complete list of rights https://www.acic.org/victims-information#victimsrights
  2. Keeping a complete and accurate accounting of all expenses related to the crime
  3. Providing law enforcement with up to date contact information
  4. Victim’s rights are not automatically granted
    1. Requesting the rights you want exercised
  5. Cooperating with the investigation

 

Crime Victims Reparations Board Help for Crime Victims

 

An innocent victim of a violent crime (including DWI) may qualify for financial help from the Crime Victims’ Reparations Board.  This money may help pay for medical expenses, or other costs related to personal injuries that were caused by violent crime.

 

You May Qualify for Assistance if:

 

  1. The crime was reported to law enforcement within 72 hours
  2. An application for assistance is received within one year of the date of the crime
  3. The victim cooperates with the investigation
  4. The victim did not contribute to the crime

 

For more information contact your victim witness coordinator or the

Office of the Attorney General, Leslie Rutledge

Tower Building, 323 Center Street

Little Rock, AR 72201

(501) 682-1020  or (800) 448-3014

https://www.arkansasag.gov/resources/victim-advocacy/

 

 Contact Info:

Faulkner County Sheriff’s Office

501-450-4914

 

24 Hour Crisis Lines:

Hotline Centers for Healing hearts and Spirits 

1-855-6-HELP-4-U     (1 800 643–5748)

Domestic Violence  (800) 269-4668

Child Abuse  (800) 482-5964

Adult Abuse  (800) 643-5748

Rape Crisis Program  (855) 643-5748

Human Trafficking  (888) 373-7888

 

Shelters:

Arkansas Coalition Against Domestic Violence

https://www.domesticpeace.com/

 

Bethlehem House  501-329-4862

Women’s Shelter  501-329-4862

 

For Victim Assistance call

Faulkner County Victim Services

501-450-3051

 

 

 

What are the hours of operation for the Sheriff's Office?

Monday-Friday  8:00 am-4:30 pm excluding Holidays

What is the FCSO Detention Center phone numbers?

For Unit 1 please call 501-450-4914- when the automated message starts please press 1

For Unit 2 please call 501-328-4160

For more information about our detention center, section the Jail tab on the home page

 

 

 

Will the Sheriff's Office tow an abandoned car?

Answer:

The Sheriff's Office can only have vehicles towed that are on public property. Call a wrecker service in your area and the vehicle will be towed away at no expense to you. The wrecker service will notify the owners once they have determined ownership.

 

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